3 & 5 bottle packs

60 Day Money-Back Guarantee

We built Jointura™ for real results, and we back it with a real guarantee. Here is exactly how it works — every condition in plain words, nothing hidden.

Applies to the 3-bottle and 5-bottle packs

The guarantee covers the 3-bottle and 5-bottle packs. Single-bottle orders are not covered.

Use it for at least 45 days

Joint tissue takes time to respond — most people feel the first changes at 3–4 weeks. That is why the guarantee asks for 45 days of consistent daily use before you claim.

Claim within 60 days of delivery

Your claim window runs from day 45 to day 60 after your order is delivered.

Our team reviews every claim

This is not a no-questions-asked refund. Our team will ask for your order details and proof of use — such as photos of your bottles. Genuine claims are honoured.

Return the remaining bottles

All remaining bottles — including the free bottles from your pack — are returned to us before the refund is processed. On the 3-bottle pack the 1 free bottle comes back; on the 5-bottle pack both free bottles come back.

Your refund

Once your claim is approved and the bottles are received, the product price of your order is refunded to your original payment method. Shipping charges are not refunded.

How to claim

  1. Contact our support team with your order number — by email or WhatsApp via the Contact page.
  2. Share the details our team asks for, including proof of use.
  3. Courier the remaining bottles to the address we share with you.
  4. After verification, your refund is processed to your original payment method.

Questions about the guarantee? We're happy to help.