Contact information
Welcome to Jointura's Contact Page. We're here to help with any questions, concerns, or feedback.
Get In Touch
Customer Support
📧 Email: info@jointura.in
📞 Phone: +91 9004833568/+91 7028798322
💬 WhatsApp: +91 9004833568
🕘 Support Hours:
Monday to Saturday: 10:00 AM – 6:00 PM (IST)
(Closed on Sundays and public holidays)
How Can We Help?
| Query Type | Best Way to Reach Us |
|---|---|
| Order Status & Tracking | WhatsApp or Email |
| Returns & Refunds | Email with Order ID |
| Product Information | WhatsApp or Email |
| Damaged/Wrong Product | Email with photos/videos |
| Payment Issues | Email with transaction details |
| General Enquiries | WhatsApp or Email |
| Grievances & Complaints | Email (see below) |
Response Times
| Channel | Expected Response |
|---|---|
| Within 24–48 hours | |
| Within 4–6 hours (during support hours) | |
| Phone | Immediate (during support hours) |
Before You Contact Us
To help us assist you faster, please have the following ready:
✅ Order ID (found in your confirmation email)
✅ Registered email/phone number
✅ Brief description of your query
✅ Photos/videos (for damaged product claims)
Grievances & Complaints
If you have a complaint that hasn't been resolved through regular support, you may escalate it to our Grievance Officer:
Grievance Officer: Vivek Mistry
Email: admin@jointura.in
What to include:
- Your name and contact details
- Order ID (if applicable)
- Detailed description of the issue
- Previous communication reference (if any)
- Desired resolution
Resolution Timeline: We aim to acknowledge grievances within 48 hours and resolve them within 30 days.
Returns Address
For approved returns only (do not send without prior authorisation):
Jointura – Returns
A/4 Rosegarden Apartment,
Vakola Pipeline Road,
Santacruz (East), Mumbai – 400055
Maharashtra, India
⚠️ Important: Please email info@jointura.in before sending any returns. Unauthorised returns may not be processed.
Business Information
Brand: Jointura
Operated By: KNV Ventures (Proprietorship)
GSTIN: 27AADPB0289K1ZR
Registered Office:
A/902, Choksi Apartment,
Vakola Shivaji Nagar Lane, Near Jain Temple,
Santacruz East, Mumbai – 400055
Maharashtra, India
Connect With Us
Follow us on social media for updates, tips, and offers:
- Instagram: @jointura.in
- Facebook: @jointura.in
(Update with your actual social media handles)
We appreciate you choosing Jointura. Your satisfaction is our priority! 💚
END OF POLICIES DOCUMENT
Quick Reference: Where to Paste in Shopify
| Policy | Shopify Location |
|---|---|
| Return and Refund Policy | Settings → Policies → Refund policy |
| Shipping Policy | Settings → Policies → Shipping policy |
| Terms of Service | Settings → Policies → Terms of service |
| Privacy Policy | Settings → Policies → Privacy policy |
| Contact Information | Online Store → Pages → Create "Contact" page |
Document Prepared: January 2025
For: Jointura (www.jointura.in) / KNV Ventures