Shipping policy
We deliver across India! Here's everything you need to know about shipping at Jointura.
Shipping Coverage
✅ We ship to all serviceable pin codes across India
We do not currently offer international shipping.
Shipping Charges
🎉 FREE SHIPPING on all orders – no minimum purchase required!
Order Processing & Dispatch
| Stage | Timeline |
|---|---|
| Order Confirmation | Instant (via email/SMS/whatsapp) |
| Order Processing | Within 24 hours |
| Dispatch | 1–3 business days from order placement |
Note: Orders placed on weekends or public holidays will be processed on the next working day.
Estimated Delivery Time
Delivery timelines vary based on your location:
| Location | Estimated Delivery |
|---|---|
| Metro Cities (Mumbai, Delhi, Bangalore, etc.) | 2–4 business days |
| Tier-2 Cities | 3–5 business days |
| Tier-3 / Semi-Urban Areas | 4–7 business days |
| Rural / Remote Areas | 5–10 business days |
Business days: Monday to Saturday (excluding public holidays)
Our Shipping Partners
Your order may be delivered by any of our trusted logistics partners:
- Delhivery
- Ekart
- BlueDart
- XpressBees
- DTDC
- Shadowfax
- India Post
The courier partner is assigned based on your pin code serviceability and delivery speed.
Order Tracking
Once your order is dispatched:
- You'll receive an SMS and email with tracking details
- Use the tracking link or AWB number to monitor your shipment
- You can also track via the courier partner's website
Having trouble tracking? Email us at info@jointura.in with your Order ID.
Cash on Delivery (COD)
✅ COD is available on eligible orders across serviceable pin codes.
- COD availability is determined at checkout based on your pin code
- Please keep the exact amount ready at the time of delivery
Delivery Attempts
- Our courier partners make up to 2–3 delivery attempts
- If you're unavailable, the courier will leave a notification or contact you
- Failed deliveries due to incorrect address or unavailability may result in the order being returned to us
- For prepaid orders: Full refund will be processed
- For COD orders: You may need to re-order
Shipping Delays
While we strive to deliver on time, delays may occur due to:
- Incorrect or incomplete address
- Natural calamities or extreme weather
- Courier partner operational issues
- Remote location accessibility
- Public holidays or festive rush
For any shipping concerns, contact us at info@jointura.in.
Contact Us
📧 Email: info@jointura.in
📞 WhatsApp/Phone: +91 7028798322/+91 9004833568
🕘 Support Hours: 10:00 AM – 6:00 PM (Mon–Sat)