Privacy policy
At Jointura, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website www.jointura.in.
1. Who We Are
Jointura is a brand operated by:
KNV Ventures (Proprietorship)
GSTIN: 27AADPB0289K1ZR
Registered Address:
A/902, Choksi Apartment,
Vakola Shivaji Nagar Lane, Near Jain Temple,
Santacruz East, Mumbai – 400055
Maharashtra, India
2. Information We Collect
a) Information You Provide
When you interact with our website, you may provide:
| Data Type | When Collected |
|---|---|
| Name | Account creation, checkout |
| Email Address | Account creation, checkout, newsletter signup |
| Phone Number | Checkout, order updates |
| Shipping/Billing Address | Checkout |
| Payment Information | Checkout (processed by payment gateways – we do not store card details) |
| Order History | When you make purchases |
| Communication Records | When you contact customer support |
b) Information Collected Automatically
When you browse our website, we automatically collect:
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent, click patterns
- IP Address: For security and analytics
- Cookies and Tracking Technologies: To improve your experience
c) Information from Third Parties
We may receive data from:
- Payment processors (Razorpay, Cashfree)
- Shipping partners (for delivery updates)
- Marketing platforms (if you clicked an ad)
3. How We Use Your Information
We use your data to:
| Purpose | Lawful Basis |
|---|---|
| Process and fulfill your orders | Contract performance |
| Send order confirmations and shipping updates | Contract performance |
| Respond to your enquiries and support requests | Legitimate interest |
| Improve our website and services | Legitimate interest |
| Send promotional emails and SMS (with your consent) | Consent |
| Prevent fraud and ensure security | Legal obligation / Legitimate interest |
| Comply with legal requirements | Legal obligation |
4. Marketing Communications
With your consent, we may send you:
- Promotional offers and discounts
- New product announcements
- Health and wellness tips
Your Choice:
- You can opt out anytime by clicking "Unsubscribe" in our emails
- Reply "STOP" to opt out of SMS
- Email us at info@jointura.in to update your preferences
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyse website traffic
- Deliver relevant advertisements
- Improve user experience
Technologies We Use
| Technology | Purpose |
|---|---|
| Google Analytics | Website traffic analysis and user behaviour insights |
| Meta Pixel (Facebook) | Advertising performance tracking and remarketing |
| Razorpay / Cashfree | Secure payment processing |
| Shiprocket | Order fulfillment and checkout |
Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
6. Data Sharing and Disclosure
We do NOT sell your personal information.
We may share your data with:
| Recipient | Purpose |
|---|---|
| Payment Gateways (Razorpay, Cashfree) | Processing payments securely |
| Shipping Partners (Delhivery, Ekart, BlueDart, etc.) | Delivering your orders |
| Marketing Platforms (Meta, Google) | Running targeted advertisements |
| Email/SMS Service Providers | Sending communications |
| Legal Authorities | If required by law or to protect our rights |
All third parties are bound by confidentiality obligations and use your data only for specified purposes.
7. Data Security
We implement appropriate security measures to protect your data:
- SSL Encryption: All data transmitted is encrypted
- Secure Payment Processing: Handled by PCI-DSS compliant gateways
- Access Controls: Limited access to personal data on need-to-know basis
- Regular Monitoring: Systems monitored for vulnerabilities
While we take every precaution, no method of transmission over the internet is 100% secure.
8. Data Retention
We retain your data for:
| Data Type | Retention Period |
|---|---|
| Account Information | Until you delete your account |
| Order History | 7 years (for tax/legal compliance) |
| Marketing Preferences | Until you opt out |
| Support Communications | 3 years |
| Website Analytics | 26 months |
9. Your Rights
Under applicable Indian laws, you have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your data (subject to legal obligations)
- Withdraw consent for marketing communications
- Request data portability (where technically feasible)
To exercise your rights, email us at info@jointura.in.
10. Children's Privacy
Our website is not intended for children under 18. We do not knowingly collect data from minors. If you believe we have collected data from a child, please contact us immediately.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before sharing your information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be notified via email or website notice.
13. Grievance Officer
In accordance with the Information Technology Act, 2000 and applicable rules, the Grievance Officer for Jointura is:
Name: Vivek Mistry
Email: admin@jointura.in
Address:
A/902, Choksi Apartment,
Vakola Shivaji Nagar Lane, Near Jain Temple,
Santacruz East, Mumbai – 400055
Maharashtra, India
Grievances will be addressed within 30 days of receipt.
14. Contact Us
For any privacy-related questions or concerns:
📧 Email: info@jointura.in
📞 WhatsApp/Phone: +91 7028798322/+91 9004833568
🕘 Support Hours: 10:00 AM – 6:00 PM (Mon–Sat)