Terms of service

Welcome to Jointura! By accessing or using our website www.jointura.in, you agree to be bound by these Terms of Service. Please read them carefully.

1. About Us

Jointura is a brand operated by:

KNV Ventures (Proprietorship) - owned by Mamta Paresh Mistry
GSTIN: 27AADPB0289K1ZR
Registered Address:
A/902, Choksi Apartment,
Vakola Shivaji Nagar Lane, Near Jain Temple,
Santacruz East, Mumbai – 400055
Maharashtra, India

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into binding agreements
  • You will use this website only for lawful purposes

If you are under 18, you may use this website only with the involvement of a parent or guardian.

3. Products and Information

Product Descriptions

  • We make every effort to display product information (descriptions, images, ingredients) as accurately as possible
  • Actual product packaging and materials may contain additional or different information
  • Colours displayed depend on your device settings and may vary slightly

Health Disclaimer

  • Our products (including Undenatured Collagen Type-2 supplements) are not intended to diagnose, treat, cure, or prevent any disease
  • Always consult a qualified healthcare professional before starting any supplement, especially if you are pregnant, nursing, have a medical condition, or are taking medication
  • Individual results may vary

4. Pricing and Payment

Pricing

  • All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes
  • We reserve the right to modify prices without prior notice
  • Prices at checkout are final

Payment Methods

We accept:

  • UPI
  • Credit/Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

Payments are processed securely through Razorpay and Cashfree.

Payment Failure

If a payment fails but the amount is debited, it will be automatically refunded within 5–7 business days. If not, contact your bank or email us.

5. Orders and Cancellations

Order Acceptance

  • Placing an order constitutes an offer to purchase
  • We reserve the right to accept or reject any order
  • Orders may be cancelled if products are unavailable, pricing errors occur, or fraud is suspected

Order Cancellation by You

  • Orders can be cancelled within 3 hours of placement by emailing info@jointura.in
  • Orders already dispatched cannot be cancelled

Order Cancellation by Us

We may cancel orders due to:

  • Product unavailability
  • Pricing or system errors
  • Suspected fraudulent activity
  • Unserviceable pin code

In such cases, a full refund will be processed.

6. Shipping and Delivery

  • We ship across India via trusted courier partners
  • Delivery timelines are estimates and not guaranteed
  • For full details, please refer to our Shipping Policy

7. Returns and Refunds

  • Returns are accepted within 7 days of delivery for eligible items
  • Refunds are processed within 5–7 business days
  • For full details, please refer to our Return and Refund Policy

8. Intellectual Property

All content on this website – including but not limited to:

  • Brand name, logo, and trademarks
  • Text, graphics, images, and videos
  • Product descriptions and design

...is the property of KNV Ventures / Jointura and is protected under Indian intellectual property laws.

You may not:

  • Copy, reproduce, or distribute any content without written permission
  • Use our trademarks or branding for any commercial purpose
  • Scrape or extract data from this website

9. User Conduct

You agree NOT to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorised access to any part of the website
  • Interfere with the website's functionality
  • Submit false information during registration or checkout
  • Engage in fraudulent transactions

We reserve the right to terminate access for users who violate these terms.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Jointura and KNV Ventures shall not be liable for any indirect, incidental, special, or consequential damages
  • Our total liability for any claim shall not exceed the amount paid by you for the relevant order
  • We are not responsible for delays, interruptions, or errors beyond our reasonable control

11. Indemnification

You agree to indemnify and hold harmless KNV Ventures, its proprietor, employees, and partners from any claims, damages, or expenses arising from:

  • Your use of the website
  • Your violation of these Terms
  • Your violation of any third-party rights

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices. Access them at your own risk.

13. Modifications to Terms

We may update these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Continued use of the website after changes constitutes acceptance.

14. Governing Law and Jurisdiction

  • These Terms shall be governed by the laws of India
  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra

15. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Us

For questions about these Terms of Service:

📧 Email: info@jointura.in
📞 WhatsApp/Phone: +91 7028798322/+91 9004833568
🕘 Support Hours: 10:00 AM – 6:00 PM (Mon–Sat)